Refund policy
Return and Refund Policy
At Mitra Fashion, we want our customers to have a smooth and satisfying shopping experience. If you are not satisfied with your purchase, please read our Return and Refund Policy below.
5-Day Return Period
We offer a 5-day return period from the date you receive your order. If the product does not meet your expectations or arrives with a defect, you may contact us within this period.
How to Request a Return
To initiate a return:
-
Contact us within 5 days of receiving the order.
-
Email us at help.mitrafashion@gmail.com or WhatsApp us at +91 9060025381.
-
Please mention your Order ID, product name, and reason for the return.
-
Our customer support team will review your request and guide you through the return process.
Return Conditions
To be eligible for a return:
-
The product must be unused.
-
The product should be in its original packaging.
-
All original accessories, tags, and items should be included.
-
The return request must be made within 5 days of delivery.
-
Returns are subject to approval by our customer support team.
Refund Policy
Once the returned product is received and inspected, and the return is approved, we will initiate the refund.
Please allow up to 3 business days for the refund to be processed after approval. The actual time taken for the amount to reflect may depend on your bank or payment provider.
Unboxing Video
We recommend that customers record an unboxing video when opening their package. This may help us verify any issue related to damaged, defective, or incorrect products.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: help.mitrafashion@gmail.com
WhatsApp: +91 9060025381
Thank you for shopping with Mitra Fashion. Happy Shopping!