Terms of Service

Effective Date: 31 August 2026

Welcome to Mitra Fashion (mitrafashion.in). These Terms of Service ("Terms") govern your access to and use of our website and services.

By accessing or using mitrafashion.in, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Acceptance of Terms

By using Mitra Fashion's website, you confirm that you have read, understood, and agreed to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent or unlawful activities.

• Provide false or misleading information.

• Attempt to interfere with or disrupt the website.

• Attempt to gain unauthorized access to our systems.

• Use our website in a way that may harm Mitra Fashion or other customers.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, product colors or appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.

4. Prices and Offers

All product prices displayed on our website are subject to change without prior notice.

Discounts, promotional offers, and coupons may have specific terms and validity periods.

Mitra Fashion reserves the right to modify, suspend, or cancel any promotional offer at its discretion.

5. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, mobile number, email address, and shipping address.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication methods.

An order may be cancelled or rejected in certain circumstances, including product unavailability, pricing errors, suspected fraud, incorrect information, or other operational reasons.

6. Payment

Mitra Fashion may offer multiple payment options, including:

• Online payment

• Credit/Debit Card

• UPI

• Net Banking

• Cash on Delivery (COD), where available

Online payments are processed through secure third-party payment service providers.

By making a payment, you confirm that you are authorized to use the selected payment method.

7. Cash on Delivery (COD)

For COD orders, customers agree to provide a valid delivery address and mobile number and accept the order at the time of delivery.

Repeatedly placing COD orders and intentionally refusing or rejecting legitimate deliveries may result in restrictions on future COD purchases or other appropriate action.

8. Shipping and Delivery

We aim to process and dispatch orders as quickly as reasonably possible.

Delivery times may vary depending on the product, delivery location, courier partner, weather, public holidays, operational conditions, or other circumstances beyond our control.

For complete information about delivery, please refer to our Shipping Policy.

9. Returns and Refunds

Returns and refunds are subject to the conditions described in our Return & Refund Policy.

Customers must follow the applicable return procedure and provide the required information or evidence when requested.

For complete details, please refer to our Return & Refund Policy.

10. Order Cancellation

Orders may be cancelled within the applicable cancellation period specified in our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible.

For complete details, please refer to our Cancel Order policy.

11. Intellectual Property

All content available on Mitra Fashion, including logos, brand names, text, graphics, images, website design, icons, and other materials, may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission, except where permitted by law.

12. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics providers, advertising platforms, and other service providers.

Your use of such third-party services may also be subject to their respective terms and policies.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Mitra Fashion shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or services.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, or other unforeseen circumstances.

15. Fraudulent or Misleading Activities

We reserve the right to investigate suspicious, fraudulent, abusive, or misleading activities associated with orders or use of our website.

Where appropriate and permitted by law, we may cancel suspicious orders, restrict certain services, or take other reasonable measures to protect our business and customers.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

17. Changes to These Terms

Mitra Fashion reserves the right to update or modify these Terms of Service from time to time.

Any changes will become effective when the updated Terms are posted on this page.

You are responsible for reviewing the Terms periodically.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in India.

19. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Mitra Fashion
Website: mitrafashion.in
Email: supportmitrafashion@gmail.com
WhatsApp: +91 9060025381

By using mitrafashion.in, you acknowledge that you have read and agreed to these Terms of Service.

Thank you for choosing Mitra Fashion.